FAQ

Brief answer: Short User Instruction of the e-shop monetos.lb.lt can be found here (http://www.lb.lt/uploads/documents/files/musu-veikla/grynieji-pinigai/kolekcines-progines-monetos/Short_e-shop_instruction.pdf).

Brief answer: Yes. 

Explanation: The buyer’s personal data is managed in line with the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating personal data management.

In managing and protecting personal data, the Bank of Lithuania ensures protection of personal data from incidental or unauthorised destruction, amendment, disclosure, as well as from other unauthorised management. 

When data is managed without adhering to the provisions of the Law on Protection of Personal Data and other legal acts regulating personal data management, the buyer will always have the right to, upon submitting a request to the Bank of Lithuania, access their personal data, find out how it is managed, require to correct, discard their data or stop the management of their data (other than storage). 

The buyer’s personal data will be used for identification purposes, determining the right of the buyer to purchase at the e-shop, item delivery, drafting of accounting documents, refunding items not reclaimed or returned, and meeting other commitments arising from the purchase–sale agreement. 


The personal data of the buyer will be stored for 2 years.

The Bank of Lithuania will not reveal the personal data of the buyer to third parties other than third parties that cooperate with the Bank of Lithuania in administering the e-shop, executing payment transactions and delivering items to the buyer. 

Brief answer: Yes.

Explanation: All numismatic items come with a 2-year warranty. When applying for maintenance services, the buyer must present the purchasing documents of the numismatic item.

For warranty service, the buyer can apply to the Bank of Lithuania cash offices:

Vilnius, Žirmūnų g. 151;

Kaunas, Maironio g. 25.

Brief answer: Yes.

Explanation: The buyer (user) has the right to return the item purchased at the e-shop without giving any reason upon withdrawal from the purchase–sale agreement within 14 calendar days of the receipt of the item. The expenses of the return of the item are to be covered by the buyer. 

The buyer must notify the Bank of Lithuania of the withdrawal from the purchase–sale agreement by email ([email protected]), indicating the name of the item returned and the order number. 

When returning items, the following conditions must be observed:
- the item must be in its tidy original packaging;
- the item must not be damaged by the buyer and in pristine condition (this requirement is not applicable if the items are faulty);
- the item must be in the same composition as it was received;
- when returning an item, its purchasing documents must be presented.
The Bank of Lithuania has the right not to accept the items returned, if the buyer does not comply with the return policy.

The buyer must return items to the Bank of Lithuania within 14 calendar days of sending a notification to the Bank of Lithuania of the withdrawal from the purchase–sale agreement.

If an item was returned, the amount paid for it , as well as the delivery and insurance fees will be reimbursed. Funds returned are transferred to the buyer’s account from which the payment for the item was made. 

Funds will be transferred within 14 calendar days of the receipt of a notification of the withdrawal from the purchase–sale agreement but not prior to the buyer returning the item (s).